Frequently asked questions

Yes. Every ticket we offer includes the multilingual audio guide at no extra cost. It's available on-site and via a free smartphone app, and it walks you through the palace room by room with the history of each space.

The palace is closed every Monday. It is open Tuesday to Sunday, with seasonal hours: 10:00–17:30 from April to October and 10:00–16:30 from November to March.

Yes. Your ticket is reserved for a specific day, so please select the date you plan to visit at checkout. You'll receive an instant e-ticket confirming your entry.

Yes, the 55 hectares of Baroque and English-landscape gardens are free to enter. Your palace ticket covers the interiors; the surrounding park is open to everyone at no charge.

The Adult and Reduced tickets cover entry to the main palace state apartments. The All-Buildings + Garden combined ticket adds access across the other museum buildings on the estate, making it the best choice for a full day on site.

The reduced rate covers students, seniors, and eligible concessions such as people with a recognised disability. There is a single concession category. Valid proof must be shown at the gate.

Young children under the operator's free-entry threshold (around 7 years old) generally enter without a paid ticket. If you're unsure for your child's age, contact our concierge team before booking and we'll confirm.

Your dated e-ticket lets you head straight to the entrance rather than queuing for the on-site ticket desk. At peak times this can save a significant wait, especially on summer weekends.

Your e-ticket is emailed to you after booking — usually within minutes. Just show it on your phone at the palace entrance on the day of your visit.

If you booked a reduced ticket, bring the relevant proof — a student card, senior or disability ID — as it is checked at the gate. Standard adult tickets don't require ID.

Most visitors spend 2–3 hours in the palace with the audio guide. If you want to explore the gardens, the mausoleum and the garden pavilion too, allow a half or full day.

Don't miss the Porcelain Cabinet, packed floor to ceiling with thousands of porcelain pieces, and the Golden Gallery — a 42-metre rococo ballroom of mirrors and gilding. The New Wing holds Frederick the Great's apartments and fine French paintings.

Take the U7 to Richard-Wagner-Platz or Sophie-Charlotte-Platz, then walk a few minutes; or buses M45 and 109 stop right by the palace. S-Bahn Westend is about a 15-minute walk away.

Many ground-floor state rooms are largely step-free, though some historic upper areas have stairs. If you need detailed accessibility information, contact our concierge team and we'll help you plan.

Yes. The gardens are free and open to all, so you can stroll the grounds even if you don't enter the palace interiors. Many visitors combine a garden walk with their palace visit.

Tickets are reserved for a specific date, so please check your plans before booking. If you need to make a change, contact our concierge team as early as possible and we'll readily assist; all sales are final once entry is secured on your behalf.

Late mornings and weekend afternoons are the busiest. For a quieter visit, aim for a weekday or arrive close to opening at 10:00. Booking a dated ticket means you skip the on-site desk regardless.

No. We are an independent concierge ticket service. We reserve and confirm your dated entry on your behalf, include the audio guide, and provide English-speaking support so your visit is effortless from booking to gate.